A Method for Integrating Knowledge Management into Business Processes

Knowledge management concerns two important activities. One is to define ways to capture and convert knowledge into a form useful within business processes. This includes the definition of knowledge objects and knowledge creation activities. The second is how to integrate the knowledge creation activities into the business process. The paper concentrates on such integration and ways to model it. The paper defines a knowledge creation process for knowledge management. It then describes ways of integrating these activities into collaborative processes. It also suggests that software agents be used to facilitate such integration.